Comment by vel0city

4 months ago

> Why not charge for support?

They do. And when you actually pay for support, they answer the phone. At least in my experiences.

The only times they've left me high and dry is when I didn't have any actual paid support contract or subscription for whatever the question was about.

They have a Gmail support contract. You signing up?

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vel0city

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hamandcheese  4 months ago

I'm sorry - where can I buy support for Gmail? Do you mean Google Workspace?

I did used to have a Google workspace account, for several years, but administering it was a lot more work than just having a Gmail account. It's certainly not something that my mom could do.

I'm talking about something more oriented toward consumers, and ideally pay-per-use.