Comment by bradgessler
3 days ago
Sales people work within the policies & frameworks set by a sales organizations whose goals and strategies are set by said organizations leadership team.
This isn't a random sales person gone rouge—its a matter of how Cloudflare chooses to do business with and treat their customers.
The problem with this approach for customers is that it makes there costs entirely unpredictable. What's the stop them from increasing prices from $2,000 on the enterprise plan to $20,000 on the enterprise plus plan?
Very true. I think it was Snowflake we worked with recently where the sales rep said they don't get commission (I assume they have other incentives).
Aggressive commission structures, sales targets, and little oversights have visible impacts on how the sales team operate.
Compare to cloud providers like AWS where you certainly get "reminded" constantly about all the integrated services and features but much less so harassed and threatened into closing deals.
If you're not big enough to get an actual contract signed by your legal teams then nothing. That's just how it is, not unique to CF.
Sure but there's a huge difference between companies that load the call with sales people and sell to execs vs bringing solutions architects and sales/customer engineers on the call and actually explaining the product and its benefits and coming up with a customer tailored solution.
We had a pretty positive experience with a Cloudflare contract last year but it sounds like Cloudflare is more the former than the latter.