Comment by entropi

Badmouthing bullshit practices of a company is also a part of the agency here.

E.g. Yes, I hate that McDonalds (like tons of other companies) is incessantly bugging me and quite blatantly trying to upsell me. As a result, I rarely go to such places anymore. So they lose my business. But I will also complain out loud. This is part of the deal with bullshitting your customer base. This is part of my agency. Losing me as a customer, as well as getting badmouthed left and right is the cost of extracting that 3 additional cents from me. Now the company also has a choice.