Comment by lotsofpulp
2 days ago
A good portion of your monthly bill goes toward paying the debt incurred from massively overpaying DirectTV and Time Warner shareholders in the 2010s. I don't understand how the entire ATT board and leadership were not ejected. I think it was something on the order of $100B lost just on those two transactions.
I'm no fan of the company itself, but I've been too pleased with the service to really want to switch.
About a year ago I needed a SIM for an (older) Android phone for my daughter, who didn't need a capable smartphone or anything. They sent me one, but when I activated it over the phone the CS rep made a mistake and it ended up blacklisted. I told them I was activating it because my daughter was going on a trip in a couple of days, and they escalated it. I ended up with an AT&T employee driving 1.5 hours to my house to hand-deliver a new SIM and make sure the phone was activated and working the next day. In addition, they gave me a $500 bill credit without prompting at all.
So... yeah. It's not ideal, but I honestly feel like I'm getting what I'm paying for.