Comment by cwrichardkim

I think we shift to what we have the capacity to care for. Startups care immensely about each bug and customer because there's a small customer base. Once your inflow comes from millions of users, your capacity to care for the individual is diminished and you begin caring about something at a higher level of scale

Same goes for the urban planning example. Regulation and standards attempt to address problems at scale over individual implementations.

Are there definitely people who don't care at that level either? Certainly, but there are definitely people who do care, who just don't have the capacity to care at the minute level