Comment by vineyardmike

I think the sort of desperate mailing works better when you reach out to execs and VPs, not PMs and managers. Some founders had well-known emails and it was common to hear stories about escalating (eg jeff@amazon). It’s a well documented technique that many people have had great success with.

I’m not an exec, but I work on a major product in a major company. A significant portion of Americans use my work. My corporation has a reputation for poor customer support ATM. If I started getting personal emails or phone calls, I’d contact corporate security or lawyers just out of fear and confusion. That said, I’d be peeved on behalf of my customers if that same treatment was applied to messages directed at our household-name-CEO.