Comment by aezart

I think I kind of get it. By the time someone actually gets to the point of filing an issue report, they are at the end of their rope. They have tried everything they can think of. They have googled and found no one else having the same problem, or fixes that don't work, or people saying "why would anyone need that feature". They feel like they're being gaslit, their time is being wasted, and that the developers are intentionally antagonizing them. And then the form to submit the issue has way too many fields and comes across as very adversarial.

That's certainly how I felt when trying to get my drawing tablet to work properly under Linux Mint, although in my case I skipped filing an issue and just gave up and went back to Windows.