Comment by valiant55

I need to check this out. In a past life my primary role was scheduling a call center of up to two hundred seats (at our peak). I had built out a complicated network of spreadsheets that used historical data and future projections to mostly automate the process, so much so that I was able to move us from what was monthly schedule releases to quarterly and had a full on preference survey that each agent filled out. It still was a few days work going through the responses and actually compiling the final result but what once was a headache for my manager I turned into 10% if my role and was able to focus on delivering value elsewhere by streamlining data reporting.