Comment by chipotle_coyote

4 months ago

So if I'm reading this right, every single customer of Humane is going to have their device bricked in ten days? Wow, I bet both of them are going to be seriously pissed!

12 comments

chipotle_coyote

Reply
fblp  4 months ago

These would have also been terms that HP agreed to or even proposed. It's also a taint on their brand that they're not willing to take care of Humane's customers with even a refund for recent customers in a 116mil transaction..

peanuty1  4 months ago

And no refunds for purchases made before Nov 15, 2024.

  • MBCook  4 months ago

    If you bought one anytime after the initial reviews just what were you doing?

    I just can’t imagine there was anyone who both knew it existed and didn’t know it was garbage.

    The only reason I can see anyone having bought one at that point is because they wanted to own an interesting little failure in gadget history. And even then just buy one used, there was no point in spending $700.

    • rurp  4 months ago

      I recall seeing a glowing article in Axios about the product and I wouldn't be surprised if there were similar posts in other publications. I was pretty skeptical for obvious reasons and expect most people were, but some people will uncritically believe what they read, especially about the hot business topic of the moment.

      Getting such articles written in the first place shows some level of business connections. I don't like that people will throw so much money away on hype, especially when so many useful products languish, but it's the world we live in.

  • addaon  4 months ago

    > And no refunds for purchases made before Nov 15, 2024.

    For those with premium credit cards, this is why I suggest always putting electronics on that card. In my experience, the extended warranty coverage kicks in if and when the original merchant is unwilling or unable to cover their initial warranty (as well as for 12 months thereafter); this is clearly a violation of fitness for purpose, so I'd expect zero issue in getting this refunded by the CC folk.