Comment by diggan
10 months ago
I drank the "creating products that prioritize user experience over feature checklists" kool-aid back in ~2013 sometime, and got myself a first Macbook when I worked at a software startup the first time. While it certainly gave a more "premium" impression in terms of hardware/UI/UX for the first few years, around 2016 I had to move back to Linux because the software experience and the user experience is just too poor, outright buggy and changes all the time.
Even basic UX like "Can still see navigation map on CarPlay when someone calls you" seems to be just not thought of at all, or not being able to move the cursor left/right because the current iPhone keyboard mode only allows number. There are a thousands of these tiny cuts that just makes it such a pain to use daily.
Which is a darn shame, because the hardware is truly amazing, from everything from the displays, to keyboard and trackpads, to the general feeling and the CPU. But the software experience been so shit for the last decade that it's hard to justify going back.
Nothing wrong with the "creating products that prioritize user experience over features" - or more accurately what Jobs said: create products that start with the user experience and the user’s needs first and then work your way to the tech (as far as I remember)
The opposite approach is starting with some tech and then trying to find a use for it, e.g. folding phones, second 1/2 screen on laptop, etc, instead of trying to actually create a usable, quality trackpad for instance.
The critique is still valid: Apple, for their software, seem to not have the same focus on quality as Jobs once insisted on. Their physical products are very much still top notch, and the products on the whole are still developed with this mindset as far as I’m concerned. It’s just the software quality that has taken a hit for some reason.
Can I ask what the fascination with the Apple trackpad is? My other daily driver is a Thinkpad and I actually vastly prefer using the smaller one on it. You're not flinging your wrist across the zipcode and the clicks are more tactile.
It was the first good trackpad that supported gestures that are now common, things like two finger swipe to scroll (inertial scrolling was huge), pinching, two-finger for right click. I still see people using windows laptops with a mouse plugged in because in general windows laptops have touchpads that suck, and it was way more common a decade ago. Innovation in the windows laptop space was adding unusable gimmicks like a scroll stripe or right-click by tapping in a corner. And then apple introduced a haptic trackpad so you can do a tactile click anywhere, none of that bullshit tap to click where you have to keep your hand lifted so you don't accidentally tap on something. And windows laptops are still lagging behind, at least they got rid of buttons and have hinged touchpads, now we wait for them to catch up and add haptics.
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Maybe I should try a Thinkpad but otherwise the Macbook trackpad is the only one that really works for me and doesn't feel awkward. The gestures are right and the feel is right. I agree about size. It could be smaller.
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While still anecdotal, I'll give you two data points:
The trackpad on my Thinkpad E495 is hanging and has lost the ability to register clicks, and had been like that after only two years of use. I think the reason is that the whole construction with lots of space is collecting dust. You can use the physical buttons above the pad, and some people like this retro design even, but IMO it's just reducing space and adds a border and height distance for your finger to travel, so arguably outdated and objectively worse.
The Elan trackpad on my Thinkpad x13 gen 2 has been defective from the start and registers palm contact where there is none, with the effect that the touchpad stops responding like every 30s; this is a known defect.
The trackpad works extremely great with macos. The acceleration curve, smoothness of scrolling, multi-gesture support that closely matches the UI paradigms, click anywhere and it perfectly registers, etc. It truely is to me the primary pointing device for mac and I immediately bought the external trackpad when trying external keyboards.
But none of that properly transfers to windows, and most of its hardware tweaks become irrelevant. I also didn't mind the Surface laptop trackpads, but vastly prefer a mouse with extra buttons for windows machines TBH (there are a ton of great mice too, so all things considered it's fine that way)
... I'm sorry but I think you're missing the forest for the trees. You might prefer a smaller trackpad, but then why? Just increase the sensitivity to reduce your finger movements.
Anyway, Apple's trackpad is good because it perfectly captures intent, whatever the situation and the number of fingers. It's flawless. You got half your palm on the side of the trackpad while writing? Nope, not picked up. You quickly flick with half your palm on there? Boom, got it. Five finger gesture? No prob fam.
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Folding phones are great though. I love mine, absolutely worth the purchase price. It's like a portable mini tablet and great for reading.
Worth the purchase price seems wild to me, but I guess things are all relative, have never owned an iPhone either, partly due to price and partly due to inferiority of software. That said, despite flagship folding phones seeming insanely expensive for what they are, they do seem like good and potentially better physical products than the standard static rectangle.
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"top notch" indeed. Oh wait, it's a 'dynamic island' now.
I can assure you that if you "went back to linux" you are the furthest thing from the target audience you can be.
Not to downplay your experience, but it is almost certainly not what Apple uses for user feedback.
I went back to Linux because I can at least decide when I'm ready for updates that changes my workflow. Neither Windows nor macOS gives me that experience. I wouldn't put Linux on a pedestral when it comes to UX/UI/design, but at least it doesn't rugpull me once a year (or more often with Windows) with forced updates.
As someone who cares deeply about UX that doesn't get in the way and allows professionals to do their work effectively, I'd be a hardcore Apple fanboy if the UX was actually good for that.
I’m not sure where you saw forced updates. I’m usually 2 to 3 major versions of macOS behind.
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I basically stay on whatever macos version I have until they pull security updates for it. Seems to work alright so far. My last two OSs were mojave and now Sonoma (due to the new mac coming with it) having skipped all the rest including the latest sequoia.
Apple's behavior makes sense when you realize that Apple caters to potential customers more than current ones. Their products are made to demo well to prospective customers. Every Apple product owner/user is inadvertently doing sales demos to onlookers.
What Linux CarPlay alternative do you use?
I don't, I still use my horrible iPhone 12 Mini for CarPlay. Waiting for it to either get too old to get updates, or for it to break before I move back to Android, I guess.
So given the choice you still choose CarPlay.
I've got a Polestar 2. The map is shown inside the dashboard. The calls appear on the centre display.
I think it's a limitation of the vehicle's implementation.
It is not, Android Auto still shows me the map while there is an incoming call, which CarPlay doesn't, on the same car. CarPlay's "incoming call" widget/popup blocks the entire view, I think Android Auto just displays something in a corner or something.
The CarPlay "limitation" is likely to be a road safety/liability issue.
Yes, I agree. If I'm navigating, then an incoming call shouldn't block the entire screen with the avatar of who is calling, the map has to remain visible at all times. If even one person from Apple would have tested the scenario of "I'm navigating with a map and someone calls me", they'd see how dangerous their current implementation is.
I have had to reject/hang up so many calls because someone calls exactly when I'm trying to figure out where to go by looking at the map. In my mind, what Apple is currently doing should be outright illegal.
Preach!
Personal pet peeve: CarPlay not pausing what you are playing when you hit the infotainment power button is really dumb.
That's not been my experience. If I hit power off on my volume knob, it's effectively pause to CarPlay. Does your car treat it more like mute?
Yeah both cars where I have had it treat it as mute. Maybe a setting I guess.
It pauses for me when I hit the mute switch though. I pretty much never power it off.
> around 2016 I had to move back to Linux because the software experience and the user experience is just too poor, outright buggy and changes all the time.
Honestly, I have difficulty believing someone could find these kinds of issues to be less of a problem on Linux than on Mac
If you haven't tried out the various Linux desktop environments for a long try, give it a try yourself. I'm having a way more stable experience with Gnome than I ever had with Windows or macOS the last decade or so, especially when I can chose when I want to upgrade, and I don't get nagged about it once a day.
But before that, I'd agree with you, it would have be stupid to prefer anything Linux over OSX or Windows, back when they were rock-solid. But today?
I've been using KDE for around a year. It has a few bugs but overall it's much better in my experience than either Windows or macOS. KDE 6.2 and above have been really marvelous — I actually donated $100 (I think) to them because I was really happy with the work they were doing.
KDE actually has working focus stealing prevention!
I've encountered fewer show-stopping bugs in Linux than macOS lately. And of the software that I use on both, the macOS versions have more problems. Honestly, the main thing holding me back from replacing my M1 MBA with a linux laptop is the wonderful speed and battery life. If the software problems get bad enough to negate those I'm switching.