Comment by potato3732842

1 month ago

>“Punish people for not being helpful enough” is a bad way to get them to be helpful.

That's the reality every vendor rep's job exists in and most of them are quite helpful.

I mean this is a long conversation but the major differences are: (1) agencies are mostly incentivized to do other stuff and (2) it's hard to objectively assess helpfulness per se rather than sales.