Comment by mrweasel
1 month ago
That's an intersting point. I don't recall ever seeing a ticketing system where you could assign a ticket to multiple people.
1 month ago
That's an intersting point. I don't recall ever seeing a ticketing system where you could assign a ticket to multiple people.
In one of the systems I worked with each ticket had an "assignee" (who did most of the work), a "tech lead" (who knew what's going on and could provide status and guidance), and an "executive owner" (the person you'd escalate to if needed). I suspect those were custom fields and schema could be extended further if desired.