Comment by bufferoverflow
5 days ago
I used to buy a lot from Temu. Till I got a product that fell apart after three months. I tried to leave a bad review, but Temu wouldn't allow it. If you're trying to leave 3 star rating or below, they redirect you to customer service. But since customer service only dealt with items under 45 days (as far as I remember), they would just tell me something like "too bad, you're out of luck".
So I can't get a refund, I can't get a replacement, I can't leave bad review.
This was very eye-opening to me. I immediately uninstalled their stupid app.
Ebay do something similar too. You can immediately provide positive feedback, but you have to wait 7 days to add negative feedback. This is ostensibly to encourage sellers to address issues to retain reputation. Sellers can also get negative feedback removed after the fact by doing refunds, etc.
This means high volume low value sellers have little incentive to actually properly describe things or post correctly. A common issue I keep seeing is sellers using slower postage than paid for. You can immediately see from the tracking number, even if you wait 7+ days to submit feedback, you'll get a 'sorry' refund and the feedback is somehow 'addressed' without them going back in time and delivering it faster.
Online reviews are just a sham now, Goodhart's law etc as even if the reviews aren't fake, they're encouraged or incentivised from real customers. Look up any service provider on TrustPilot and it's the same: hundreds of 5-star reviews from people told to add a review just after signing up, a dozen 1-star reviews from bad customer service, and barely anything in between.
Temu/Aliexpress/etc are for buying very cheap clothing. 2 out of 3 items fit and 1 out of 3 is decent quality. That's still cheaper, depending on what tariffs your country is charging.
I wouldn't buy something where a warranty would be useful from them.
Ok, maybe very niche hobby products, but then I wouldn't expect a warranty.
Not entirely.
For cycling there are now a group of trusted companies that many people purchase from - WinSpace, Magene, iGPSport, that stand behind their products.
I have a Magene p505 crank-based power meter - £250 delivered. It's as accurate as ones costing 4X as much, and has not shown any signs of issues in the year+ I've been using it.
The idea that AliExpress is just for cheap tat is less and less true, and products in certain sectors coming out of China are just much better value for money (and often, as good as, or better quality) than you'd find from homegrown companies. For cycling, especially Carbon Fibre parts, this isn't surprising - the sheer depth and breadth of composites knowledge from years of making bikes for western brands has paid off handsomely.
> The idea that AliExpress is just for cheap tat is less and less true, and products in certain sectors coming out of China are just much better value for money (and often, as good as, or better quality) than you'd find from homegrown companies.
Not just better value for money, I often find that AliExpress sells things I simply cannot find anywhere else.
A recent example: I was looking for something to balance the 3rd axis on my telescope, There are very few products on the market from mainstream brands and none were what I needed. On Ali I easily found several options. These are basically just machined pieces of metal so not really anything than can break.
Same goes for storage bags and cases. You can often find a bag or case specifically made for your device, while there isn’t anything for sale locally.
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Obviously YMMV, but I bought some Amazon MTB pedals rated 4.7 starts @ 9k ratings. One suffered a catastrophic failure, shearing off at the crank and I was pitched over the bars.
Design and manufacturing is obviously a major part of the equation with this product sector, and no doubt the Chinese can do that as good as, or even better than domestic brands in many respects. What they don't do as well, as far as I'm aware, is any significant destructive testing.
The bonus is I can now spend even more absurd amounts of money on bike components, which is the true dream of any true cycling enthusiast.
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> For cycling there are now a group of trusted companies that many people purchase from - WinSpace, Magene, iGPSport, that stand behind their products.
Their products can also be bought either directly or from other bike-specialized shops, they don't sell exclusively through Aliexpress.
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Likewise in trail running, Aonijie is building a decent reputation for accessories.
> For cycling there are now a group of trusted companies that many people purchase from - WinSpace, Magene, iGPSport, that stand behind their products.
Do you follow Trace Velo on YouTube? Any others you recommend (aside from China Cycling)?
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AliExpress is great for electronics. Not the „I need a phone“ stuff (although for that it’s fine too, I think), but more the „I need an ESP-32 module“.
This. People buying a laptop there for ten bucks then receiving the photo of one have indeed all the rights to complain, but common sense should suggest them before the purchase the old saying that if something looks too good to be true... And this can happen everywhere there's no strict quality control or accountability. Aliexpress is great for small modules, SBCs, diy electronics in general, however I wouldn't ever buy semiconductors, batteries or memory modules there, as the risk of fakes or low quality clones is close to 100%.
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It's basically McMaster with slow shipping for my hobby projects. I don't need the $1000 quality and warranty of a McMaster ball screw and linear guideways, the $80 BSTMOTION brand(?) stuff has been working for me for years and is plenty accurate.
Mouser/Farnell etc don't have those? Or i guess not as many options.
I got my last esp-32 from Mouser iirc. In Europe. They finally sorted out EU fulfillment warehouses.
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Concur. Even a planetary, cycloidal or strain wave reducers. To be honest, I don't know, where else I could find such diverse product catalog.
> Temu/Aliexpress/etc are for buying very cheap clothing.
As long as you don't value safety.[1]
[1]: https://www.news.com.au/national/queensland/news/skin-melted...
If you actually read the article you see this garment lacked a "flammable" label. It's not the flammability that wouldn't happen, it's just a tiny warning.
This article is outrage bait, especially obvious given the incredibly graphic pictures and the high focus on emotional statements combined with the low amount of actually important detail (what went wrong? It's not what you or the article are implying, which is the fire risk).
> Ok, maybe very niche hobby products, but then I wouldn't expect a warranty.
I bought a bunch of parts for a racing drone from Aliexpress because I didn't expect a traditional retailer's warranty to really matter much. ("This frame has been in a crash. No warranty.") What's the point of paying extra in that scenario?
My experience (with Aliexpress) is that you usually get what you pay for.
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I had bad reviews been supressed by amazon several as well, so at this point I'm assuming any review system is theater.
Amazon definitely don't do anything like this.
Seller-side here. Amazon combine my author page, with that of A.A. Milne. Some of my products show up under the deceased author, some of his under mine. Reviews for one particular product are combined.
My seller ID is separate, my last name is also Milne, but my first is James.
He wrote a book called "The Red House Mystery", I wrote an homage to it because I am related to the man, called "Red House". Different products, with different ISBNs.
Combined reviews. [0]
That's not exactly a fair process for customers - and no, I can't get them uncombined. I've been trying for years. But if the seller can't get rid of something completely misleading, that seems to have been caused by a very badly automated process, then there are processes at Amazon that cause problems.
[0] https://www.amazon.com.au/Red-House-James-Milne-ebook/dp/B0C...
I've only ever left one bad review on Amazon. Chopsticks, they came bound together with some sticky tape. Sticky tape left a very sticky area just where your hands go that I was unable to get off despite a lot of effort scrubbing, washing, and so on. I left a polite constructive review saying they were good chopsticks but watch out for this stickiness issue. My review was declined by Amazon on the grounds it didn't meet their "community guidelines" (without elaborating further on which rule I'd supposedly broken).
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They absolutely do, it's personally happened to me. My review was rejected because I simply listed what items were included in the box, one of them being a card that offered a bribe for a positive review.
Every review I left for Amazon products (Amazon EU) got rejected until it was diluted into nothing. The explanation was always vague, listing a dozen possible reasons, none of which fit what I wrote.
On non-Amazon products it's a coin toss for negative reviews. Many are published, some are not. Can't explain why.
Google is not better, negative reviews I leave on Maps are published very selectively. Maybe big-tech found a way to monetize this too. I know sites like Yelp are more or less an extortion business where you pay to get negative reviews wiped.
Neither does Temu. They're misrepresenting what Temu does, at least in my experience.
If you choose a star rating below five, Temu asks if you'd like to request a refund or seek other assistance. The one time I said yes -- it was a keyboard where a shift key wouldn't trigger consistently at the peculiar angle that my typing style hit it at -- it immediately gave me a 100% refund and said just keep it.
But I've left other low-star rating without trouble. The refund/assistance suggestion is an entirely optional sidetrack.
I've never (to my knowledge) had a review on Amazon rejected, and I've left very some negative reviews, including when I received counterfeit items.
I always thought the review scams on Amazon were more driven by the third-party sellers doing stuff like listing takeover, astroturfing reviews, bribing customers for good reviews, etc., but maybe I'm wrong. I have personally received multiple offers from third-party sellers of incentives to leave good reviews.
I bought a pcie wifi card on amazon.
It came with a "get $20 if you leave a 5 star review" card in it.
I took a picture and included it in my review.
Amazon declined to publish it.
So, they do shady shit like this for sure.
Either you've never used amazon or you are lying in bad faith.
I have written more than 200 reviews on Amazon in the past year and only one got rejected, and quickly approved I corrected one thing that was out of the rules.
More than 50% of those are below 3 stars. They don't suppress any legitimate reviews.
Amazon took down one of my reviews because I included a picture of the item's manual which had a page offering to pay for Amazon reviews (the item had unanimous 5 star reviews). To me that seemed like valuable info and legitimate context to include in a review but even after I appealed they disagreed because my picture was "irrelevant".
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>More than 50% of those are below 3 stars.
Do you make bad purchasing decisions? How could "over 50%" of 200+ purchases be two star or fewer? Why would you still patronize Amazon if this is your experience?
>They don't suppress any legitimate reviews.
While I don't think they do -- Amazon, like Temu, is a marketplace of sellers, and they let the bad sellers die -- you aren't really in a position to say if they do or not. Amazon's algorithm for surfacing and/or aggregating reviews is not something we can audit in any real manner.
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> I have written more than 200 reviews on Amazon
Why did you do that? Did they pay you? Or did you get the stuff for free?
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You really expect that kind of support from something ahipped across the globe for peanuts? Ali/Temu and the kind serve specific purposes and they do it well.
I find reviews on those sites still useful, and at least on Ali there are a fair number of negative ones as well. Users tell if a specific part works with Home Assistant or zigbee2mqt.
I suggest to sort by order number and not stars.
The "kind of support" they say they expect is the ability to leave a negative review. That doesn't seem too extreme of an expectation honestly. The only reason support came into the picture is that Temu redirected them to support.
"That kind of support" is the absolute bare minimum. If you're not even providing that then you're not fit to sell anything, at any price.
But that is unfair competition against rule-abiding vendors. Platforms like Ali and Temu should face the most strict limitations for that alone.
The closest thing to Amazon made in Latin America is almost the same thing, I'm talking of course about Mercadolibre.com, you can ask a refund for a product but if you do you cannot leave a review at all, and the products with bad scores have their scores and their reviews hidden, that's why is impossible to find a single product with less than 4 stars, and they have millions of them, it's as shady as it gets.
Whats the goal here? Like, with amazon they don't own most of the products they sell, so presumably leaving a bad review doesn't bother amazon much, but what about temu?
Temu is about offering a convenient hyper fast shopping channel to Chinese manufacturers with customers worldwide, primarily for clothing. A product which sells for months/years and gathers reviews is not part of their vision. Their customers don't need reviews (sales numbers is everything), but the users expect them, so they are there.
We have gotten to the point where you can't leave a bad review on aggregation sellers (like Temu/Ali/Amazon) because if you could, your competitor will for sure buy some farm in Taiwan/wherever and destroy your reputation.
In Brazil there's Shopee, which honestly, I find way better than Temu...
Shopee has even worse behavior around reviews. You can't even leave a review past the first few days, and they bribe you with shopee points to leave a review.
The result is people opening the box, going yep, it works, 5 stars, gimme those points.
If it breaks a week or so later? Too late! No way to give feedback.
I use shopee and find the reviews fair. Like everything else, you have to learn how to take the most out of a limited system.
My experience so far has been good. Negative reviews seem fair, and give a good indication of what to expect (maybe I've lowered my expectations from the start).
Shopee allows you to post follow-up reviews, and gives you a grace period of 45 days to post reviews.
If you want compare, at least compare with facts.
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Aliexpress has the same problem, quite frustrating.
I can find some bad reviews on items that have a lot of positive reviews on Aliexpress. Seems like they don't completely filter all of them.
If you read the aliexpress reviews, there are a lot of 5-stars totally bashing the product.
But they do have a time limit on leaving a review, as far as I can tell.
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Do you buy anything based on reviews there? They're obviously silly and exchanged for discounts and "coins" so I just ignore them in a way I don't elsewhere.
I quite like AE because you can avoid the app and returns on DOAs often just involve a refund without returning anything. There are silly annoyances, and sometimes buying locally is inexplicably cheaper, but for little electronics, they're hard to beat.
No, I treat AE reviews as written by the manufacturer. Sometimes I'll look to see if a legitimate user has posted something wrong with the product, or a caveat, but I never pay attention to the rating.
I've had almost solely good experiences with AE, but it does take experience to shop there (never trust the photos, if the price is too cheap it's a scam, batteries are always fake, etc).
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