Comment by llm_nerd

Neither does Temu. They're misrepresenting what Temu does, at least in my experience.

If you choose a star rating below five, Temu asks if you'd like to request a refund or seek other assistance. The one time I said yes -- it was a keyboard where a shift key wouldn't trigger consistently at the peculiar angle that my typing style hit it at -- it immediately gave me a 100% refund and said just keep it.

But I've left other low-star rating without trouble. The refund/assistance suggestion is an entirely optional sidetrack.