Comment by SenHeng

It depends.

Basecamp 1 was nice to use compared to Redmine or excel sheets. It stood out during that era because everything else on the market was terrible.

Around Basecamp 2, competition starting catching up. It still was better than Jira and plain GitHub issues but we preferred the simplicity of Trello or the more powerful Wrike depending on the team.

By the time of Basecamp 3, we felt there was little need to use it unless you were a fan of 37 Signals. GitHub Projects (despite its flaws) was good enough for personal projects, and work preferred something else more full featured. Nowadays we use Linear for both work and personal projects. Also, DHH was always controversial but he became more so around the time of Basecamp 3 so it was definitely a huge minus.