Comment by rahimnathwani

I sometimes use AI to write messages to colleagues. For example, I had a colleague who was confused about something in Zendesk. When they described the issue I knew it was because they (reasonably) didn't understand that 'views' aren't the same as 'folders'.

I could have written them a message saying "Zendesk has views, not folders [and figure out what I mean by that]", but instead I asked AI something like:

  My colleague is confused about why assigning a ticket in Zendesk adds it to a view but doesn't remove it from a different view. I think they think the views are folders. Please write an email explaining this.

The clear, detailed explanation I got was useful for my colleague, and required little effort from me (after the initial diagnosis).