Not sure about market size, but we're evaluating computer use agents for public kiosks. Lots of local government authorities are deploying kiosks to improve access to services. Housing authorities, police departments, courthouses, etc. In most cases, this means running some preexisting govt website inside of a full screen webview application (electron,nwjs,etc...)
Agents seems exciting to us because have you ever tried getting an 80 year old man to figure out how to pay his town taxes online? Or how to register for some obscure permit?
We hope agents will be able to guide these users to some degree. So many users struggle with basic information and interfaces.
Picture this:
User walks up to kiosk. Wants to pay property tax bill. They have to study the kiosk/website homepage, sift through dozens or hundreds of options/menus/pages (or go through "wizards") to get to the right page for their issue. Then they have to figure out how to use that page!
These kiosks/websites usually support many functions, not just paying property tax.
So the user gets frustrated and says, "I just want to pay my property tax."
Enter the agent.
Anything that "improves access to public services" is what our customers are paying for. And we def see this as a viable option.
Not sure about market size, but we're evaluating computer use agents for public kiosks. Lots of local government authorities are deploying kiosks to improve access to services. Housing authorities, police departments, courthouses, etc. In most cases, this means running some preexisting govt website inside of a full screen webview application (electron,nwjs,etc...)
Agents seems exciting to us because have you ever tried getting an 80 year old man to figure out how to pay his town taxes online? Or how to register for some obscure permit?
We hope agents will be able to guide these users to some degree. So many users struggle with basic information and interfaces.
Picture this:
User walks up to kiosk. Wants to pay property tax bill. They have to study the kiosk/website homepage, sift through dozens or hundreds of options/menus/pages (or go through "wizards") to get to the right page for their issue. Then they have to figure out how to use that page!
These kiosks/websites usually support many functions, not just paying property tax.
So the user gets frustrated and says, "I just want to pay my property tax."
Enter the agent.
Anything that "improves access to public services" is what our customers are paying for. And we def see this as a viable option.