Comment by n8cpdx

My problem is I initially had a trade in by mail in process. But since I have to walk by the apple store daily on my way to work, it was one of those rare moments where mail was actually less convenient. And I was concerned about the mail in return contractor deciding the phone is worthless (it happens).

Apple made me call to cancel the trade in, then said they could do it in store. They could not, not then, not an hour later, not days later.

Internet and apple store employees said it should be fine. I guess they don't make geniuses like they used to.