Comment by vlovich123
8 months ago
Well also phone numbers cost money & that kind of "customer excellence" is not incentivized by anyone at the company.
8 months ago
Well also phone numbers cost money & that kind of "customer excellence" is not incentivized by anyone at the company.
Most importantly though, because it's theoretically possible to address the fraud issue through the number they given, eventually, this ticks some regulatory compliance box about giving your customers recourse, and compliance is all that matters to the company - as lack of it would cost them actual money. Individual customers? On the margin, they're less than pocket change.