Comment by godelski

  > And one of them is the cheapest software you could make.

I actually disagree a bit. Sloppy software is cheap when you're a startup but it's quite expensive when you're big. You have all the costs of transmission and instances you need to account for. If airlines are going to cut an olive from the salad why wouldn't we pay programmers to optimize? This stuff compounds too.

We're currently operate in a world where new features are pushed that don't interest consumers. While they can't tell the difference between slop and not at purchase they sure can between updates. People constantly complain about stuff getting slower. But they also do get excited when things get faster.

Imo it's in part because we turned engineers into MBAs. Wherever I ask why can't we solve a problem some engineer always responds "well it's not that valuable". The bug fix is valuable to the user but they always clarify they mean money. Let's be honest, all those values are made up. It's not the job of the engineer to figure out how much profit a big fix will result in, it's their job to fix bugs.

Famously Coke doesn't advertise to make you aware of Coke. They advertise to associate good feelings. Similarly, car companies advertise to get their cars associated with class. Which is why sometimes they will advertise to people who have no chance of buying the car. What I'm saying is that brand matters. The problem right now is that all major brands have decided brand doesn't matter or brand decisions are always set in stone. Maybe they're right, how often do people switch? But maybe they're wrong, switching seems to just have the same features but a new UI that you got to learn from scratch (yes, even Apple devices aren't intuitive)