Comment by whstl

Yep. With known software there's always this "learned helplessness" of dismissing problems with "ah yeah, this is how it is". Even when it's quirky, inconsistent or just broken.

With new stuff, the blame will always lay on the new software even in situations where it's lack of skill or attention from the user.

I remember a University I used to work at as a dev moving a few classes of a few loud professors from open source Moodle to a paid product, and professors basically replicating Moodle's discussion board functionality by creating public wikis and hoping students wouldn't mess up when editing.

One day one professor approached me wanting a way to prevent students from messing up the "fake discussion board". He got a mouthful from the Dean who was nearby and was footing the bill of a few thousand per month on the expensive SaaS.