Comment by baibhavbista

Hey,

I work at Roam on the engineering team.

I do not claim to know about this case, could you send me or support@roamresearch.com any more details you have re: this?

I can, however, tell you what the protocol has been since I've been working here at Roam (since 2021). No one can access user notes without an explicit written permission being granted. We have logs for when any graph is accessed via admins, and so, any member on the team accessing user notes without permission would be fired immediately. This was the operating policy and was made clear to me on my onboarding itself, along with the policy of immediate termination in the case of abuse.

Additionally, since Jan 2022, we have the ability for users to create End-to-end encrypted graphs. These graphs provide an extra level of protection - where your notes (& media) would be safe even in the worst case of Roam being hacked or compelled by law agencies to give info (to be clear, we haven't had either happen)