Comment by dfxm12

It's like you have a junior developer except they don't even read what you're telling them, and have 0 agency to understand what they're actually doing.

Anyone who has dealt with Microsoft support knows this feeling well. Even talking to the higher level customer success folks feels like talking to a brick wall. After dozens of support cases, I can count on zero hands the number of issues that were closed satisfactorily.

I appreciate Microsoft eating their dogfood here, but please don't make me eat it too! If anyone from MS is reading this, please release finished products that you are prepared to support!