Comment by foobarchu

> What other industry relies on its customers as implicit developers?

I would say most of them. To list a few:

- restaurants (almost all of them will send you feedback surveys these days, they also rely on you to tell them if they, for example, cooked your steak to the wrong temp)

- property maintenance (again, feedback surveys)

- auto mechanics (if the thing they fixed is still broken, a good mechanic wants to know)

- doctors (they rely heavily on YOU to tell you what wrong with your body)

- democratic political systems (when working correctly)

- road infrastructure (the city won't fix potholes nobody is reporting, and they won't do anything about badly tuned traffic lights nobody complains about)

- vaccines and medicine (the testing phase may not uncover every possible single side effect, they need recipients/users to report those if they happen)

(Please nobody come back with cynical takes on how these aren't helpful in their specific case/location, that's clearly not the point)