Comment by groby_b

8 days ago

I think it's cool you built and shared it - grats on shipping.

But you (or your users) are about to learn a few truths about bugs and users :)

Foremost: unless your users pay for the product, there's a downside to easy bug reports - the vast majority will be useless, no matter how easy it is. Granted, that's true for paid products too, but at least you can bake the cost for dealing with that into the price of goods.

It's absolutely great while you're building traction. Even the most inane post has usually a kernel of truth. It's becoming a problem as you are clear on where you're heading, and the cost of dealing with them outpaces their value.

At that point, you either start stochastic sampling (annoying your users who write well thought-out reports, and who are your multipliers), or you spend a fortune to slog through everything. That's when you start writing the "feedback suite" backend :)