Comment by NAHWheatCracker

The first job I had as a software engineer was at a trucking company that had a desktop Swing application. If an exception happened, the user would get a pop-up with buttons to email support the stack trace or cancel. The email went to all the IT staff and someone would usually reply within an hour, often with a fix.

The engineering work was atrocious looking back. I probably fixed 50 random NullPointerExceptions in my 3 years there this way. But, it was one of the most productive places I've worked at because everything was done simple and there were no barriers between users and developers.