Comment by al_borland

This has been my experience as well.

I submitted a bug report on Things To Get Me (an Amazon wishlist alternative) on a holiday weekend, fully not expecting to hear anything until at least Monday. It wasn’t anything too major. Within the hour I not only had a response, but a change was pushed to prod after a little back and forth with the developer.

A couple years ago I signed up for write.as and the founder/ceo reached out to have video chat just to see how things were going or if there was anything I’d want to see in the future.