Comment by MangoCoffee
2 days ago
>they don't know how to demand better software
This is such a nonsensical statement. Consumers will always find something else if what they're currently using isn't up to what they paid for.
People can only tolerate so much. My current employer just switched from one HR software to another
What's nonsensical, here? How many of us can rid ourselves of the terrible Wifi router the ISP forced upon us? The sluggish operating system on the TV? The stupid navigation system installed by your car manufacturer.
A small minority can but in general the software you can use is determined by IT, procurement and leadership, and corporations controlling operating systems and hardware.
That is a very different argument from your original one. You are correct that consumers don't always have much choice about the quality of products, and they have to take something crappy or go without entirely. But that's not the same as "consumers don't care about what they get". They care, they simply are unable to get something better.