Comment by basisword

Reliability was the main selling point for me ~10 years ago. You could also get a ride quickly. It's the total opposite now. I've missed a flight due to multiple cancellations. I've been left standing in dangerous areas of town for an hour late at night trying to get a ride. Now, for important things where possible, I'll take public transport. It's far more reliable.

If you want to compete with Uber, increase prices and increase reliability significantly. There are times when a lot of people will be more than happy to pay rather than risk their safety. Undo the enshittification.