Comment by tempestn

Mysteriously their credit card machines work a lot more often now

> Uber, in fact, still offers black cars (professional drivers) as an option

In my experience, Uber Black means the driver owns a professional-grade car. Whether they’re a professional driver who treats their clients professionally, e.g. not taking phone calls during the ride, is another matter.

But a lot of people basically wanted VC-subsidized cheaper cabs. Even if the easier and more reliable ordering was a bonus.

What qualifies a professional driver? Lots of uber trips? A taxi licence? A chauffeur cap? A clean car? A person being employed by a company? Not sure but I suspect it's highly subjective. You can book a premium Uber. Or a limousine like the one some airlines offer as a business class package.

1950: cars give you the freedom to go anywhere you want. Artificial fertilizer puts an end to hunger in industrialized world. Yeehaw!

2000: you are a second class citizen who can’t even get a job in many places if you do not have a car. Also the median person is overweight. But here is this new internet thing that lets you get everything you need in life sorted out with no need for human interactions. Yeehaw!

2025: the average person can no longer hold a conversation with a stranger for five seconds without having an anxiety attack. Oops!

And we wonder why we can’t get along anymore when the only time we go outside it to grab our Amazon packages off the porch.

What do you propose? Should Uber/Lyft train their drivers better to pick up on social cues to know when to engage and when to shut up and drive? Should they do more to make sure their drivers have good hygiene and manners?

Indeed. The market is exposing the truth here, whether that's the outcome some would prefer or not. These dense, wealthy, coastal regions are an endless fount of talk about how flyover suburbia is an unhealthy manifestation of isolation. Yet here we see that when given a choice in these same areas with their various competing taxi systems, isolation has significant monetary value.

Going outside costs $200 a day, and i cant afford to spend 1/4 my paycheck 7 times a week.

Also, I'm just doing my best to get the most out of the ludicrously high rent is pay every month.

Time for a Perry Expedition-themed dating service.

Tipping has lost its meaning and it is simply a money grab these days in many establishments, as your experience demonstrates. Like tipping for food to go.

I only tip when I sit down and good service is actually provided.

[Caveat: there aren't many Lyft drivers in my town, so I have only used Uber]

The problem is their system extorts you into tipping. If you don't tip, the driver will give you a 1/5 rating. If your rating averages low enough, nobody will pick you up. It's more of a bribe you pay for a good passenger rating than an actual tip.

As a result, you're forced to tip if you want to use it long term.

Personally, I'm hoping Waymo takes Uber's lunch money. I will gladly pay more for a service has not been infected with tipping.

Sure, nobody has to tip anyone. But I do tip taxis and etc, typically about 30%, and it factors into my overall price perception.

I'm just saying $15 that I will add a tip to vs $20 that I have no intention or inclination to tip isn't anything more than I don't have any expectations or empathy about tipping a machine. It doesn't seem particularly complex an issue about why Waymo can charge the same amount that I am willing to pay anyway.

It's also a small, $5 tip. When you get small numbers, like $5, it tends to blow out the percentages.

Is it? It might be some day but they certainly have to factor in all the R&D they're spending.

It’s not, or at least it definitely wasn’t a year ago. Those cars were something like $700k each and then there is a lot of software dev and AI infra to pay for. They were charging more than Lyft and were still losing money per ride.

> It's a criticism, because this same segment also realizes that a Waymo ride is WAY cheaper to operate than a human driven one.

If this were broadly true, Waymo would be everywhere. If it is true, and that’s a big if that it isn’t being subsidized by the rest of Alphabet, it is only true in a very, very, tiny area of the Earth.

On the other hand, Uber is a publicly listed company with public financials already operating globally with profits.

Yes, I assume these are recorded to prevent vandalism. To be fair, someone might get legitimately sick in the car (ex. child). So Google can review the tapes and decide if it was intentional or not.

Regarding retention of these video recordings, you should check the Waymo user agreement in your area. You might even have the right to ask them to delete it earlier.

I don't know if this is still true in the age of cellphones and uber, but when I was young, women were often advised not to take taxis alone, especially when drunk. There were a few high-profile rapes and murders.

As an bald, middle-aged man such risks are negligible for me, but I can see how some people might prefer a driverless vehicle.

The driver whose main asset was the car that just crashed, and whose insurance may or may not be valid?

but do you care for accountability or more safety (through lower crash rate)at the end of the day?

I'm not an introvert by any means, but I still choose whichever system is likely to work better.

At the supermarket, if I'm doing my monthly giant shopping trip and filling the car with non-perishables, I go through the attended checkout. Those people are quick and accurate, and there are two of them -- a checker and a bagger.

But if I only have one or two items, there's no line at the self-checkout, and I just throw the stuff into my backpack.

I wonder if a lack of class divisions is what encourages small talk in our society.

One thing about automated systems is that they have to work perfectly or they don't get used. I thought about this when taking the tram from the terminal to the parking facility at O'Hare Airport. I honestly don't know if the tram has a human driver or not. If that tram has a breakdown, it cause instant gridlock throughout the airport. And the way you make things work better (in the traditional quality control sense) is to make them more predictable.

And admittedly, I'm not shy, but I'm just a bit muddle-headed. With an app, I can see every detail of my request on the screen (and be looking at Google Maps on another screen maybe, or other information sources) before I click "accept." This makes it easier. But when I click "accept," I really don't care if the car that shows up has a human driver or not. I'm also pretty much oblivious as to whether it's a Mercedes or a Chevy.

For me the appeal of self checkout is that everyone gets in the same line and then fans out to the next free checkout machine. I don't have to wonder if I chose wrong when I see all the other lines moving faster. Some places with human cashiers (such as Marshall's) do this, and it's great.

It was an old school approach to appear friendly, which in theory makes customers more comfortable and encourages retention. Small steps to build a community. At the very least, you don't want to appear like that unresponsive cashier who's clearly having a bad day and grimaces at you when you say 'hello'.

It's definitely a generational issue. Gen X and older seem to appreciate small talk more than most millenials and pretty much all of Gen Z.

That is extremely rare in America, too. But it still feels awkward to an introvert. Just having another person nearby makes you feel self conscious. You won't be called on to make small talk, but you can't be sure of that.

> It's interesting how American cultural expectations of forced social interaction may be having the effect of promoting automated systems as a reaction.

That's not it. The issue is that it is FAR easier for me to interact with automation than some completely incompetent service worker.

Yes, I get it. The service jobs pay so poorly that nobody competent wants to work them. However, at the end of the day, I simply want to accomplish my task and get going. For example, if you're drunk or stoned off your ass, to pick a totally random (not) example, you're probably in my way.

Because of general levels of incompetence, automated systems are quite often better than most service workers I'm interacting with. Additionally, the service worker probably is limited to the same authority as me ie. totally unable to help because they are completely stuck with the same shitty web interface to solve my problem as I am.

Definitely a store choice. I am in an area with Publix grocery stores and have never had an issue with self checkout. I bring my own bags and have a bag in the bag area and one in the cart and can scan items and put them right back in the bag cart without any issue. They have a person monitoring the 5 stations and clearing alcohol purchases and other issues and it goes very fast. They also pay their people well, so the staffed checkout lanes are also very fast. I just personally prefer packing my own bags, even though I’m not as quick as the workers.

i avoid those stores, i agree it’s very irritating. Stop & Shop is a good example. The checkout machine is constantly weighing the bag! Ugh.

As an FYI there are stores that DON’T have annoying self checkout machines: Target, Walmart, Whole Foods, Costco, Home Depot, and a few more…

I don't think it's an USA thing. I completely stopped using the self checkout at my closest store. When I put a fucking 12 pack of toilet paper on the scale and it errored out.

I mean, you can error out at food stuff that loses weight over time (fresh bread for example), that may be acceptable. But at known weight toilet paper?

Flagged and dead? Are we to take that as Y-Combinator officially endorsing violent rioting and property destruction?