Comment by ChrisMarshallNY
2 days ago
> So basically, you’re admitting key elements of your original story were made up?
Sure, and I regret it. I didn’t think it was a “key element.” The part that struck me, was the inflexibility of the driver. A real cabbie might laugh at you, but happily take more money to get out of there.
If he had refused to leave (which he did), then the driver might be legitimately worried. It sounds like the driver didn’t really understand which neighborhood he was in, or he would have been a lot more scared. A classic robbery technique against cabbies, is getting them to drive to bad neighborhoods, then robbing them.
The thing that struck me, was the complete lack of situational awareness, or customer service ethos, on the part of the driver. That seems to be an inevitable result of the Uber business model, and folks that sign up as Uber drivers, need to be aware of the dangers and responsibilities.
When you have people in your car, you have their lives in your hands, and your employer’s brand integrity, as well. The driver’s behavior resulted in some brand damage to Uber. My friend’s behavior may have resulted in a permanent ban, but he certainly didn’t care, as he’s done with Uber, anyway.
If, on the other hand, the driver had been sympathetic and helpful, he could have had three grateful, enthusiastic evangelists for Uber. Any experienced customer service person knows that having an upset customer, that admits they are in the wrong, but is also upset, is gold. It can easily be mined for the advantage of the service provider, or turned into a complete shitshow (which is what happened, here).
In the end, it sounds like it turned out OK for everyone (except Uber, who permanently lost three customers).
Heh. Just as another point. I mentioned the story to another friend, who used to be a cabbie, and he said "Oh, that was a gypsy cab robbery. Classic."
Apparently, the way that it works, is that the cab takes you to a bad neighborhood, then tells you to get out, unless you pay. If my friend had tried getting physical, he would have been staring into the muzzle of a .38, so the talk of physical threats was likely bullshit face-saving. He also said that the driver won't relent for less than $100, so it's likely my other friend was fleeced pretty bad.
The way it works, is that the "cabbie" looks for parties with women and/or children, because that means there's unlikely to be a problem. They look at hotels, because that means out-of-towners, and there’s a lot fewer cops around than airports (this chap was disturbingly familiar with the technique. Many of my friends are former Bad People).
With Uber, and the way that they track drivers, he suggested that the person who picked them up, was probably not the contracted driver, but was in cahoots with the driver. The call was canceled by the real driver as a "no-show," and the ride was never on the clock, or the driver drove empty.
People suck.
The original story was that your friend gave Uber the wrong address, and the Uber refused to take them onward after that, even for more money.
Now the story is that the Uber intentionally took them to the wrong address, and then offered to take them onward in an attempt to extort more money.
Those are completely different stories! Which is it?
Hey, listen, we operate on the information we're given at the time we're given it. They are completely different stories, because they reflect completely different sources of information.
It doesn't seem that matters to you, anyway. I'm not into fighting, so I guess our correspondence is at an end.
I'm not at all averse to admitting when I could be wrong. Not very "American" of me, I know. We're supposed to ride Wrong like a battle tank.
Considering how common the gypsy cab gamut is, I'm surprised no one here considered it. I guess I'm not the only one who is maybe not as worldly as I might think I am, eh?
it’s also just so premised on a ridiculous fantasy of how urban america functions
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This is the second time your story is changing.
Yup.
New information, new story. If I'm wrong, I promptly admit it. I'm weird, that way, apparently. I guess what I'm supposed to do, is refuse to admit fault, to the end. Sorry to spoil the fun. I didn't know the rules.
Funny how none of the worldly cynics, here, figured that out (I didn't, and I thought I was worldly and cynical). When I mentioned it to my cabbie friend, he popped it out instantly. It's a well-known issue, around here. The local airports and train stations have posters about it. I admit that I've seen the posters, but they didn't register, when I first heard the story. It seems the same folks have figured out how to ply their trade with modern ride-hailing apps.
Have a great day!
there’s a certain genre of story that has the flavor of ‘urban crime apocrypha’, examples like ubiquitous roofie-ing and PCP laced marijuana.
others can judge the frequency of an Uber driver in the US robbing you at gunpoint (with an account tied to their SSN/DL) or whether that is common enough that you can assume a gun will be pulled without seeing it.