Comment by pjmlp

5 days ago

The consumer protection laws are so bad the other side of Atlantic.

Most European countries, have their own version of consumer protection agencies, usually any kind of complaint gets sorted out, even if takes a couple months.

If they fail for whatever reason, there is still the top European one.

Most of the time I read about FTC, it appears to side with the wrong guys.

Absolutely. I don't know if it's the FTC or FCC, but the moment I swap back to my American SIM card on trips to the US, I start getting spam texts that I cannot get rid of. Meanwhile I get absolutely zero of these with my European number.

  • People don't really use SMS in Europe, do they? WhatsApp spam is very pervasive, though.

    • >People don't really use SMS in Europe, do they

      Europe is very far from being a single entity. Yet, SMS/RCS is popular enough, and in many countries WhatsApp is non-existent.

    • Everyone has SMS, they may also have WhatsApp, Facebook Messenger or whatever is popular in any given market, but everyone has SMS.

    • I don't think I get any corporate communication from WhatsApp it is all SMS. For chatting WhatsApp is popular, but companies just send SMS.

A Civil law (Roman law) system might have upheld the FTC's click-to-cancel rule in spite of missteps because it serves the public good. But in common law, process is king--as is protecting individual rights (including the rights of shady marketers.)

  • In certain civil law systems such as Turkey, the process is still king, in fact more important than in the US because of the preponderance of positive law in civil law.

Consumer protection laws are mostly fine in Brazil and Uruguay, and I'd bet also on more countries on the other side of the Atlantic.

At the same time European laws got whole internet littered with "Accept cookies" banners

  • The standard "Accept Cookies" banner is, give or take, malicious compliance to the EU's cookie laws. For actually required things, it doesn't *need* to be a banner. Companies tend to use a standardized, third-party-powered "follow the EU law" tool that they get the ugly cookie banner. And even that banner's malicious compliance is under attack now because it takes too many steps to opt out.

    For things like sign-in, you barely have to mention the use of cookies on your website, because it's necessary. For things like items in an anonymous shopping cart, a simple "adding this item to the cart when you're not logged in will cause the item to be saved in a cookie so we can remember it later" would suffice.

    I'm not a lawyer, but that's my understanding.

    • Not even that. There's no rule in the GDPR to disclose the use of cookies. The regulation doesn't actually mention cookies at all, except maybe in an example. Instead, any data collection that's obviously required to do what the user requests (including session and shopping cart cookies) doesn't require any explicit consent. Only additional data collection, whether performed by cookies or any other means, requires consent.

      That's why there are websites without cookie banners, like GitHub. It's not even hard to do that; it's just that most companies don't bother, because they know the EU will be blamed anyway.

  • The cookie banner pop-ups are not compliance with the EU legislation, in fact, many of them are in direct violation of EU laws. If you were to give sites the benefit of doubt, they are doing it because they are copy pasting, but the reality is, that the law is that they can not track you without your concent and that they are not allowed to bother you. The fact that they do is likely malicious compliance to get you to blame the EU rather than their shitty tracking practices.

    Any site that doesn't have a single button click to ignore all cookies, breaks EU law. But to truly follow the law, you would have to go into a site setting on your own, and enable tracking. Which nobody would do.

  • The alternative would have been banning tracking and I don't think that would have happend. At least now you're being informed and have at least the perception of an option to opt-out.

    Had you truly preferred not being informed, not being allowed to opt-out?

    • thats not the point I was answering.

      The point is that it's 2 sides of the coin under regulation vs over regulation. And no system is ideal on both sides of Atlantic

  • This is a persistent stupid take but many HN readers are also on the wrong side of the consumer protection. Those startups don't make money out of thin air eh?

    Once again. The full consumer protection would be banning behavior-based advertisement completely, which I would welcome. GDPR is striking a balance. It forces the companies to ask if they are going to collect data and use it in any other purpose from delivering the information / service.

    Almost all of the web is feeding data into Google's ad and statistics services which are used to profile people and completely out of scope. That's the minimum. Worser services feed your data into every single PII broker. If you don't collect such data, no banners are necessary. If you need an address and an email to just ship a product, you need 0 cookie banners. The websites can also do geo-fencing so you don't see any banners. They don't want to spend any money to engineers though.

    But no, it is EU's fault to create a balanced law. Companies should be violating you and your pricacy left and right. That's their right, isn't it.

Not the FTC's fault.

The problem is US congress has not functioned for 2 decades. They no longer pass actual laws. This means the FTC is stuck reinterpreting their existing powers to try and squeeze out regulation that they can but that's it.

  • If the FTC can’t do what the FTC is supposed to do, then that is the FTC’s fault for continuing to exist. It’s unfit for purpose and should be shut down.

    • The FTC have no say in choosing to exist or not exist, or what laws are passed that they are supposed to enforce. In some cases, an agency intentionally choosing to not carry out their duties would even be breaking the law and subject to penalty or punishment. How the FTC goes about interpreting their duties and then the court system correcting their behavior when they disagree or misbehave is the system working as intended. If they don't have laws to interpret for an issue though, that's a legislative problem.

      The real question is why isn't congress doing their job? They control both the existence and funding of the FTC and additionally the laws the FTC are tasked with interpreting and enforcing. If congress is unfit for purpose they should be replaced.

      3 replies →

    • Even if we were to accept your premise (if broken, throw out), it's still Congress that decides whether the FTC exists or not.

    • The ftc isn’t supposed to create laws though. I tend to overshoot on the consumer’s side, but the ftc is overstepping with actions like this. There should be a law passed on this point and then ftc can enforce. Or ftc can sue based on existing law and let courts buy their interpretation.

      2 replies →

It's definitely better in Europe, but certain courts and DPAs (especially the Irish one) are unfortunately known to be incredibly business friendly.

neoliberal deregulation and regulatory capture, not necessarily in that order, has basically killed federal consumer protection in the US.

  • And it can get worse. Over shooting right (left) invariably leads to overshoot left (right) which we absolutely do not need either.

    The American sense (when we get off our butts and do it) is common sense, slowly changing law that always apportions control in equal parts to accountability.

    It's the last part that is more galling (because increasingly we've failed) and ultimately will be the more decisive in any future inflection point.

    • When we “overshot left” it was by electing a centrist cishet man who identified as Christian and had different colored skin from the prior presidents.

      Overshooting right has us building concentration camps.

      4 replies →

    • Surely you're joking, right? The current administration building concentration camps and cutting medicare for 12 millions people is just balancing... what? Obamacare? Don't be ridiculous.

      1 reply →

    • When has the US actually overshot left though? There was a short period of social justice awareness, but that didn't translate to actual leftwing economic legislation. Even protests and movements with left wing goals were co-opted by the nominally center-right establishment and neutered.

      This both-sides stuff gets me, man. Our history is by and large very right wing and every time there's a flutter of left leaning ideas, people chalk it up to some far-left political success and therefore the far right backlash is deserved, as if things ever actually went left in the first place.

      2 replies →

    • I think the century of American dominance is probably over. Maybe we can fight our way back to having a functional government, maybe not. I think either way our position in the world order is already diminished and will steadily diminish further. I can see a future where America is a strange backwater, reliant on resource extraction and rules over by a grubby and constantly shifting mafia state.

      22 replies →

  • Did you read TFA? This had nothing to do with neoliberalism or whatever.

    Everyone agreed with the spirit of the rule, even the two republican appointees who voted against it.

    They voted against it because the FTC cheated and broke their own rule making process, they believed it would be struck down by the courts because of this.

    They were right. The courts sympathized with the rule, but held that the FTC cheated it's process, and that if left unchecked it could create a tyrannical FTC issuing rules at their whim, ignoring the true economic impact of their rule.

    All this court ruling said is that the FTC needs to follow the law and their own defined process for rule making.

    They are free to implement this rule, they just need to do it the right way.

    While we may not be happy with the short term effect, this was a good ruling. The FTC will go back and do this properly, and hopefully next time will follow the law when making rules.

  • I don't see the neoliberal deregulation you're talking about, so I'll bite.

    Regulatory capture I have seen too often e.g. net neutrality getting killed by a Verizon cronie masquerading as a public servant in the FCC. However, from my perspective, it's been mostly conservative powers undoing consumer protections. Unless you mean liberalism in the more European sense, in which case I agree.

    • The Asian Financial Crisis in 1997: deregulated capital flows allowed speculators to rapidly pull money out of countries like Thailand, causing their currencies to collapse. The IMF stepped in, but their 'rescue' packages demanded strict conditions- forced privatization, and further deregulation, which often made things worse. And let's not forget Black Wednesday, when speculators broke the Bank of England. This was called "a textbook case of a speculative attack enabled by capital mobility" which is a core neoliberal policy. Just like all politics: never trust the meaning or identity of something derived from it's headline, title, name, or label- those are always the first lies we are told.

    • "Neoliberal" means free markets. Most US conservatives insisted on free markets from 1980 until 2016. They claimed it would benefit the overall US economy (and maybe it has). They claimed those benefits would be shared by all Americans (which listen to them now).

      https://en.wikipedia.org/wiki/Neoliberalism

True but generally speaking American companies usually have much better customer service and better refund policies than European ones. The issues usually stem when a company corners the market or has no viable alternatives.

So maybe the American way of doing things can also work if a healthy competitive environment is preserved.

The problem lately is that American companies have become monopolies and the formula firms extracting profits or stock hikes for the shareholders dictate that they screw the user up until barely legal territory.

So maybe America can roll without consumer protection laws and agencies if they can fix the business environment.

They just need to find a way out of enshittification, a process US companies perfected.

  • >True but generally speaking American companies usually have much better customer service and better refund policies than European ones. The issues usually stem when a company corners the market or has no viable alternatives.

    this does not track with my experience

    • Any examples of American company having worse customer experience than European ones?

      I will give you 2 for the opposite: Amazon and Apple do no question asked refunds all the time. Much higher bar than European regulators require.

      12 replies →

  • In Germany companies have to have 14 days, no questions asked return for products and services ordered online. If they don't accept it, you can report to a consumer protection agency and sue the company.

    • This is everywhere in Europe

      So it is sometimes better to buy stuff online, because the reasoning is that you haven't seen or tried them, but when you buy it in a physical shop, then you were aware what you bough and can't claim that you couldn't check the colour of a thing or how it fit you or whatever else reason you can think of.