Comment by cyral
5 days ago
Well, the "one click" cancel is hidden deep in the settings app - and when customers contact us asking to cancel, they don't like to hear that we cannot cancel or refund them from our end. (Apple doesn't even provide a way to look up the customer. Most people don't understand that Apple is actually managing the entire billing process)
Depending on training Apple support can submit refund requests.
>Well, the "one click" cancel is hidden deep in the settings app"
no it's not, it's not even close to being deep or hidden.
It's 2 taps inside the settings app, or a single tap when searched from the system wide search bar.
>Most people don't understand that Apple is actually managing the entire billing process
Apple marks transactions as "apple.com/bill" which provides a straightforward way to view charges or request a refund.
Here's a list of things that require more taps than accessing Subscriptions:
1. Changing the wallpaper.
2. Making a phone call.
3. Collecting apps into a folder.
4. Setting an alarm.