Comment by mandeepj

> Existing voice AI solutions are a pain to set up for complex use cases. They require months of prompting all edge cases before going live, and then months of monitoring and improving prompting afterwards

I wonder why! Most (or all) of customer support calls are recorded. Have you tried (or proposed) to train on that corpus on your Customers premises? You can do multiple evals in that setting - replay user calls into corpus trained ai agent vs generic ai agent and see the difference. Agents can be run on a 24x7 self-test, analysis, adjustment, and reporting loop. Continuously run that loop and compare the prompts of your ai agent vs human operators.

Edit: Grammar