Comment by stillpointlab

> you can take action against the human

I think that will depend on a case-by-case. I don't have any recent examples but I recall someone trying to sue one of those strip-mall tax preparation franchises over incorrect filings. My understanding is that the documents that you sign when you enroll in those services are pretty strictly in the favor of the company. I doubt you could ever go after the specific "human" that made the error even if it was maliciously done.

In the same way, if you pay for a tax service that uses AI agents, what you can and cannot "take action" for will probably be outlined in the terms of service that you accept when you sign up.

I would guess millions of people already use software based tax filing services (e.g. turbo tax) where no human at all is in the loop. I don't understand how swapping in an LLM significantly changes the liability in those cases. The contract will be between you and the entity (probably a corporation), not you and "computers".

Worth stating I am NOT a lawyer.