Comment by bgirard

How does Bolt retain customers? Why would they burn customers to get 1-3 x €7 fees? If OP's account is representative then wouldn't all the customers switch to Uber and never look back?

It doesn't make sense to me so it feels like there's relevant information is missing. From a quick search, it has a 4.8 on the Apple and Google store. So I'm leaning towards this being an isolated experience.

I've used Uber 100s of time. One time I had 2 drivers cancel on me back-to-back during a surge in the rain and one of them drive off forcing me to cancel and it was a very bad experience. But it's not a representative experience of my other rides.