Comment by lorenabudoian

2 days ago

Salutare! Eu și echipa mea construim o platformă unde oamenii pot trimite întrebări scrise către medici sau avocați verificați și pot primi răspunsuri online. Fără programări, fără apeluri.

Platforma e deja live și am avut sute de utilizatori până acum. Dar observăm un tipar care ne pune pe gânduri: oamenii intră pe profilurile experților (se uită, citesc)… și apoi pleacă fără să trimită nimic.

Nu sunt erori, nu sunt bug-uri. Doar ezitare. Ne întrebăm: e lipsa de încredere? Nu știu ce să întrebe? Nesiguranță legată de preț? Altceva?

Dacă ați trecut prin genul ăsta de comportament pe platforme B2C sau marketplace-uri, mi-ar plăcea tare mult să aud părerea voastră. Ce ajută, în experiența voastră, să crești încrederea și să încurajezi acțiunea?

3 comments

lorenabudoian

Reply
PaulHoule  2 days ago

I hate to share AI content but I get this as a translation:

"Hello! My team and I are building a platform where people can send written questions to verified doctors or lawyers and receive answers online. No appointments, no calls.

The platform is already live and we've had hundreds of users so far. But we're noticing a pattern that's making us think: people visit the experts' profiles (they look, they read)... and then leave without sending anything.

There are no errors, no bugs. Just hesitation. We're wondering: is it a lack of trust? They don't know what to ask? Uncertainty about the price? Something else?

If you've experienced this kind of behavior on B2C platforms or marketplaces, I'd really love to hear your thoughts. What helps, in your experience, to build trust and encourage action?"

  • lorenabudoian  2 days ago

    Thanks a lot for the translation! we wrote it in Romanian since the platform is currently live in Romania but your translation helps a lot in making it more accessible. Really appreciate it!

    • PaulHoule  2 days ago

      I don't think you'd get a lot of replies in a language that isn't English, particularly one which is not so international as, say, French.

      My take overall is that it's normal for the fraction of people who really engage which something as opposed to just taking a look to be small, maybe a few percent -- the counter would be when you are getting highly motivated visitors.