Comment by calmbonsai
2 days ago
In the states, Goulet Pens is a wonderful niche retailer of inks and fountain pens. https://www.gouletpens.com/
2 days ago
In the states, Goulet Pens is a wonderful niche retailer of inks and fountain pens. https://www.gouletpens.com/
Though many people avoid Goulet due to the anti-LGBT stance of their owners.
I've been buying from Goulet for years, but lately their service has taken a major nosedive. I recommend people stay away from them now.
The last pen I received from them was broken. They would not take it back, asked me to deal with the manufacturer directly. Horrible customer service. After so many expensive pens (Pelikan, Pilot and Visconti), I won't be buying from them again.
Oh wow. That's sad to hear. I bought pens, inks, and parts from them for years, but the last purchase was about 8 years ago.
Which pen?
It was a Visconti Opera Master. Comes with a power reservoir filler that detached from the nib assembly within five days of purchase. Turned out the threads were completely mismatched, that pen should have never been sold. Now, granted Visconti has serious QC issues, but this was a limited edition and not only did Goulet fail to catch the issue during testing but they also refused to do anything about it except refer me to the manufacturer.
I ended up fixing the pen myself. It works well now, but after that experience, I am done with Goulet.
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Strong recommend. Brian's a friendly and diligent guy, always ready to help research and solve customer problems. The only fountain pens I don't get from Goulet Pens are the ones they don't sell.
Once I bought something from them and they shipped it here, overseas. The packaging arrived perfectly. I really wish them all the best.
If you talk with him, and if you can relay this, I'd be glad.
We're not quite that close, sad to say; for the most part I'm just a very happy customer, and past that we once collaborated via email to find and source a suitable replacement part for my Decimo, when it extruded its body joint o-ring a few years back. But I'm sure he'd be glad to hear from you!