Comment by smallerfish
1 day ago
I've gone off Schwab big time over the past year.
a) I cancelled my "intelligent advisor" accounts (which was a pain to do by itself) and had the money xferred back into regular IRA accounts. After this was complete, I was no longer able to see any trade history for the past 12 years of those Intelligent Advisor accounts, *even though they were ostensibly backed by regular Schwab IRAs*, and my historical "wealth" tracking in Schwab made it look like I'd simply never had the $NNN^n that was in those accounts for that period of time, or in other words as if I'd added $NNN^n to my accounts on the day of the transfer. Definitely some hackery there. I had one Schwab rep who acknowledged this as a (rather severe) problem, but the other 3 I spoke to did not even understand why it was an issue.
b) For an example of their approach to data in general, take a look at their historical chart for the WEED ETF around the time of the reverse split in 2023, and compare it to how WEED themselves chart it, and how Fidelity charts it. Schwab's presentation of the price history isn't justifiable, and essentially omits information. (https://www.schwab.com/research/etfs/quotes/summary/weed, https://www.roundhillinvestments.com/etf/weed/, https://digital.fidelity.com/prgw/digital/research/quote/das...). Their support brushed this off.
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