Comment by burnte
16 hours ago
I have similar issues with support form companies that heavily push AI and self-serve models and make human support hard. I'm very accomplished and highly capable. If I feel the need to turn to support, the chances the solution is in a KB is very slim, same with AI. It'll be a very specific situation with a very specific need.
There are a lot of internal KB's companies keep to themselves in their ticketing systems - would be interesting to estimate how much good data there is in there that could in the future be used to train more advanced (or maybe more niche or specific) AI models.