Comment by ryandrake
3 days ago
I think self check-out is only faster if you compare it to really, really slow checkout clerks with no dedicated bagger. I've been in grocery stores with fantastic checkout staff where 100 items were checked out and bagged in a minute and a half. Ain't no way I'm going to achieve that rate standing by myself there over a tiny kiosk where I need to find a bag, put every item into bags before scanning the next one.
They don't make a race of it, but I think they go at a reasonable "marathon" pace. There are also dedicated baggers. I should note that cashiers also accommodate other services like paying utility bills, or making withdrawals from one's checking account.
It's not just about speed, though, it's particularly about the unified lane and the fact that 2 self-checkout stations easily fit in the space of a single human cashier station (that may be unoccupied because of a store's hiring budget). It's also about peoples' patience. If a store hires less cashiers and enough people are still willing to wait in line such that there's profit, well...