Comment by cm2012
6 months ago
I know a company that replaced their sales call center with an AI calling bot instead. The bot got better sales and higher feedback scores from customers.
6 months ago
I know a company that replaced their sales call center with an AI calling bot instead. The bot got better sales and higher feedback scores from customers.
And I happen to know a different company that regrets their decision to do something similar:
https://tech.co/news/klarna-reverses-ai-overhaul
Is my anecdotal evidence any better than yours?
I'm going to interpret the two stories as "50% businesses find LLMs useful" (sample size 2).
I would argue yes, because you provided a source and a verifiable company name
I know a company that did the same and lost billions of dollars