Comment by GabeIsko

I have been on the other side of this where engineers end up just being a technical support team, and are competed over to directly support accounts, and then there ends up being a plethora of hot fixes and custom solutions per customer. There is a ton of technical debt, because non of this stuff is tested properly and there are regressions all over the place. The whole thing goes under after a competitor, with their properly invested engineering resources makes a better and fully featured product than you.

To me, this screams a real failure of product management. They can't communicate the needs of their customer to their engineers or push back against them? Having engineers take sales calls is not going to scale when you have an actually mature base of customers.

If this product manager really wants Engineers to take sales calls, the Engineers need to earn part of the commission on the accounts. That is the only fair way to do this. I would never take a sales call without part of my compensation being commissions based.