Comment by mlinhares

That has been my experience in multiple occasions, the moment i can sit with a customer and clearly discuss what their needs are and see them operating the tools, it makes the real user experience and workflow issues much easier to fix.

Glad I'm at a place where i can talk directly to people instead of having to go through layers of indirection. I takes away from my engineering time but now i'm always building the right thing, so it is much more productive.