Comment by hinkley
3 days ago
But after the next release the number of calls per hour the customer support team can answer will drop. Which means no raises for the support people.
3 days ago
But after the next release the number of calls per hour the customer support team can answer will drop. Which means no raises for the support people.
Then incentives and (I hate this word) KPIs aren't aligned. That's arguably a somewhat separate problem though.