Comment by hermitcrab

2 days ago

This whole area sound so incredibly ripe for gaming.

>Tickets closed without being escalated to humans are usually what’s defined as an outcome.

So I can make bank with a bot that replies to every query with "** you! Ticket closed." ?

>cost savings for a dental clinic

How can you software possibly know that?

3 comments

hermitcrab

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benjsm  2 days ago

Thank you - would love to hear more about the gaming use case.

Not quite, because the buyer and seller would never agree to that being a real outcome. It would have to meet certain requirements/thresholds for customer satisfaction. That’s where we come in to verify that those contract terms are actually met as it happens.

There are a ton of ways to calculate cost savings depending on what it’s built for. Voice agents that handle booking and outbound calls, supplier sourcing agents that only buy the best priced items, etc. It’s then possible to translate those things into a monetary figure, relative to the business.