Comment by 9rx

> I actually wouldn’t have a problem with pulling engineers into those discovery exercises directly, except when I have, they’ve just refused to engage.

I know not everything comes across in a short HN comment, but that truly sounds like a "Why don't you just...?" solution. What does the user of your work actually need?

> It’s like engineers just think it’s all beneath them

Well, are they wrong? You seem to recognize — and I wholeheartedly agree — that when an engineer throws a "I just did..." solution in front a customer and the customer finds it to beneath them to use, it is the engineer who has failed. The customer is completely justified in pushing back on something that isn't right. They shouldn't have to accept slop just because that's what you delivered. But it seems you aren't willing to hold yourself to the same standard?