Comment by tracker1

I can tell you, my friendly neighborhood Verizon store isn't any better. I used to not mind the higher price when you got better customer service when you needed it. Now everything is a race to the bottom and nobody seems to try/care.

Worse is when insurance misclassified a billing response from the hospital/provider and trying to go back and forth to fix it was agony. Of course the skeptic in me feels it may have been by design. It wasn't until the second time I manage to get a hospital and insurance rep on the phone at the same time that things got resolved... hah, can't play phone tag now bitches, you're both here.