Comment by ihumanable
6 months ago
There used to be some automated systems that would detect curse words and escalate you.
It seems to work less these days, but in the past I would get a robot voice on the other end and just calmly start going “piss shit fuck damn ass” and it would connect me to a human operator.
I used to build systems that did that and other things. When Nuance came out I was like a kid in a candy store just deploying ridiculous features to clients’ IVR systems.