Comment by muwtyhg
6 months ago
I think this option is being phased out, it seems increasingly hard to ever find a way to talk to a real human on most corporate IVR systems. I've cursed and threatened many AI-based IVR systems and most of the time, the AI would just say "I don't understand. Goodbye" and disconnect me.
If you have a disability or just say you have one, most AI systems are required to have a reasonable accommodation and you will usually get a human quickly. Please don’t abuse this, as it’s like parking in a handicapped parking space. There are a limited number of human operators at any given time, after all.